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Small-size up to 5 kilograms dogs
Small-size dogs, cats and other pets are welcome on our trains. Dogs over 5 kilograms.
You can book this service, if available, up to 2 hours prior to departure time by calling our “Pronto Italo” Contact Center at 06.07.08. This service is only provided for Flex (subject to availability) in Prima, Comfort and on Evo train also Smart ambiences. The price is 50€.
This service can be added either at the time of booking or at a later date, right up until 2 hours before travel, by calling Italo Assistenza (89.20.20, calls will be charged). It is available according to the tariffs and ambiences selected. If the passenger is cancelling the journey or there is unavailability of a new train following a change, 80% of the supplement paid for the service will be reimbursed.
More details for your travel with your pets
Animals under 5 kilograms
All pets weighing under 5 kilograms can travel on our trains, provided they are transported in suitable travel containers (one per traveler) and kept in the luggage spaces or next to your seat.
Animals travelling with passengers from abroad must be accompanied by relevant ID systems and passports as set forth by EC regulation no. 998/2003, where applicable. All dogs must travel with their registration certificate.
In the event of non-compliance with the rules laid down in the Contract of Carriage (Article 12), ITALO, pursuant to paragraph 12.7 of the Contract of Carriage and Annex I, will request the regularisation of the abuse or will proceed with the imposition of a sanction and, pursuant to paragraph 15.2 of the Contract of Carriage, you may refuse the Passenger the service of carriage or suspend the same from carriage.
Dogs over 5 kilograms
Booking the dedicated service, big-size dogs are allowed onboard provided they are kept on a leash and use a muzzle when getting on and off the train and whenever requested by the Italo staff. The passenger must show the certificate of registration to the dog’s dog registry. If the passenger is cancelling the journey or there is unavailability of a new train following a change, 80% of the supplement paid for the service will be reimbursed. In the event of failure and prior reservation of this service, ITALO, pursuant to paragraph 12.7 of the Contract of Carriage and Annex I, will request the regularization of the abuse or proceed with the imposition of a sanction and, pursuant to paragraph 15.2 of the Contract of Carriage, you may refuse the Passenger the service of carriage or suspend the same from carriage.
Guide dogs and other details
Guide dogs assisting visually impaired passengers travel free of charge and with no size or weight limitation applied. Non-domestic animals, whether dangerous or suffering from diseases transmissible to humans, are not allowed on our trains.