Claim form

Use the form to submit us a claim by providing all the requested data

CLAIM DETAILS

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

XXXX-XXXX-XXXX-
If you used a credit card to make your payment, please attach a scan of your card statement, removing any sensitive details and highlighting only the transaction in question.

Fill in the following fields to send your claim:

XXXX-XXXX-XXXX-

Fill in the following fields to send your claim:

The ID number of the ticket machine can be found on the top right of the machine.
Please provide proof of your purchase. We kindly ask that you remove any sensitive or personal information which is not relevant to your claim.

Fill in the following fields to send your claim:

Please include the reference number which you will find on the penalty form sent to you.
Attach a copy of your paper claim form and, if applicable, of the ticket purchased on board.

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

We are unable to accept a claim until at least 30 days have passed since the original request was made.

Fill in the following fields to send your claim:

Prompt reimbursement

Claims may take up to 30 days to process. We kindly ask you to contact us only after that period has elapsed.

PERSONAL DATA

By clicking on PROCEED I acknowledge that I have read the privacy policy and accept its terms.

SUMMARY

CLAIM CONFIRM

Please call our team on 892020 (or, if you are calling from abroad +39 06 89371892) to resolve your problem.

Please call our team on 892020 (or, if you are calling from abroad +39 06 89371892) to resolve your problem.

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