Claim form

Use the form to submit us a claim by providing all the requested data

CLAIM DETAILS

Fill in the following fields to send your claim:

Reason for complaint

Departure station

Arrival station

Train number

Ticket code

Travel date

Purchase date

Fill in the following fields to send your claim:

Purchase date

Commercial invoice nr. (only for Paypal orders)

Payment method

Transaction code (only for Paypal orders)

Card Type (only payment by credit card)

Amount

€

Card number provide the last 4 digits of the credit card, es. XXXX XXXX XXXX 5678

XXXX-XXXX-XXXX-

Ticket purchased by

Ticket office

Attachments

Choose file…

Fill in the following fields to send your claim:

Purchase date

Payment method

Amount

€

Card number provide the last 4 digits of the credit card, es. XXXX XXXX XXXX 5678

XXXX-XXXX-XXXX-

Incorrect ticket code

Ticket purchased by

Correct ticket code

Commercial invoice nr. (only for Paypal orders)

Travel date

Transaction code (only for Paypal orders)

Ticket office

Fill in the following fields to send your claim:

Reason for complaint

Train station

Ticket code

Purchase date

Total amount of the ticket

€

Purchase hour

Amount inserted

€

Ticket machine number

Change amount not received

€

Payment method

Attachments

Choose file…

Fill in the following fields to send your claim:

Reason for complaint

Train number

Penalty notice code

Travel date

Amount to be paid

€

Fiscal Code

Type of document

ID card Release date

ID card Expiration date

Id card number

ID card issuing entity

Attachments

Choose file…

Fill in the following fields to send your claim:

Reason for complaint

Departure station

Arrival station

Train number

Ticket code

Travel date

Used points

Italo Code inserted

Promocode inserted

Fill in the following fields to send your claim:

Reason for complaint

Requested amount

€

Not received amount

€

Date you requested to convert credit to a cash equivalent.

Fill in the following fields to send your claim:

Reason for complaint

Departure station

Arrival station

Train number

Ticket code

Travel date

Train number / Connecting bus

Prompt reimbursement

Reason for complaint

Refund request Date

Ticket code

Fill in the following fields to request refund:

Refund Type:

Travel date

Ticket code

Train number

CAUTION: In case of requests for multiple journeys, it is necessary to open a different ticket for each journey, indicating the specific train number in each.

PERSONAL DATA

Customer Code

(If you're a member of our Loyalty Programme)

Name*

Surname*

Email*

Email confirm*

Mobile phone*

Phone

By clicking on PROCEED I acknowledge that I have read the privacy policy and accept its terms.

SUMMARY

We kindly ask that you double check that all the information you have entered is correct before submitting your claim.

Customer Code -

Name and Surname -

Email -

Mobile phone -

Phone -

Category -

Subcategory -

Departure station -

Arrival station -

Train number -

Ticket code -

Travel date -

Purchase date -

Reason for complaint

Purchase date -

Payment method -

Amount -

Card number -

Incorrect ticket code -

Ticket purchased by -

Correct ticket code -

Commercial invoice nr. -

Travel date -

Transaction code -

Ticket office -

Purchase date -

Commercial invoice nr. -

Payment method -

Transaction code -

Card Type -

Amount -

Card number -

Ticket purchased by -

Payment ID -

Ticket office -

Attachments -

Train station -

Ticket code -

Purchase date -

Total amount of the ticket -

Purchase hour -

Amount inserted -

Ticket machine number -

Change amount not received -

Payment method -

Attachments -

Reason for complaint

Train number -

Penalty notice code -

Travel date -

Amount to be paid -

Fiscal Code -

Type of document -

Id card number -

ID card Release date -

ID card Expiration date -

ID card issuing entity -

Attachments -

Reason for complaint

Departure station -

Arrival station -

Train number -

Ticket code -

Travel date -

Used points -

Italo Code inserted -

Promocode inserted -

Reason for complaint

Requested amount -

Not received amount -

Date you requested to convert credit to a cash equivalent. -

Reason for complaint

Departure station -

Arrival station -

Train number -

Ticket code -

Travel date -

Train number / Connecting bus -

Reason for complaint

Refund request Date -

Ticket code -

Reason for complaint

Travel date -

Ticket code -

Train number -

Refund Type:

CLAIM CONFIRM

Please call our team on 892020 (or, if you are calling from abroad +39 06 89371892) to resolve your problem.

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Where are you going?

View journey detail

USE YOUR TICKET CODE IN ORDER TO:

Claim form

CLAIM DETAILS

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Prompt reimbursement

Fill in the following fields to request refund:

PERSONAL DATA

SUMMARY

CLAIM CONFIRM

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INFORMATION AND SUPPORT

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OUR ROUTES

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Where are you going?

View journey detail

USE YOUR TICKET CODE IN ORDER TO:

Claim form

CLAIM DETAILS

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Fill in the following fields to send your claim:

Prompt reimbursement

Fill in the following fields to request refund:

PERSONAL DATA

SUMMARY

CLAIM CONFIRM