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Our concept of service is based upon accurately balancing three key factors: a custom service, an ongoing assistance and best comfort.

Custom service Every day, we are committed to best supporting you before, during and after your trip. You can contact us at any time via our phone desk and our Italotreno.it website and choose from a broad portfolio of ticket offers and collateral services, designed to make your traveling experience as worry- and hassle-free as possible.

Ongoing assistance Our professionally-trained staff and the high-end technology of our trains allow us to always ensure an ad hoc assistance at any time of your trip and provide you with accurate and timely details and answers to your enquires.

Best comfort Traveling on a high-speed Italo train also means enjoying a comfortable and safe experience in a cozy, bright ambience, ensuring the highest level of safety, in compliance with European rules.

Travel Smart

Reclining leather seats

Cinema coach

Free Wi-Fi Internet

Smart journey ambience

Affordable, comfortable, convenient. Travelling in a Smart ambience means enjoying in a smart travelling experience combining self-service and comfort.

Vibrant with colours, this journey ambience provides services such as reclining Frau leather seats, footrests, individual power sockets and independent tables. A high number of seats is available in our 7 Smart coaches, all with free Wi-Fi connection.

Snack Area, with vending machines for some affordable espresso coffee, cold drinks and snacks.

Travel in Comfort

Extra space

Reclining leather seats

Free Wi-Fi Internet

Conquering space

Affordability with extra space. In our Comfort journey ambience you can enjoy a perfect mix between the affordability of Smart and the comfort of Prima.

The optimized layout of the ample reclining Frau seats, equipped with footrest and an individual power socket, ensures a better freedom of movement. Seats are arranged in three rows and separated by a wide aisle; you can also select a single-seat station and enjoy an even wider space.

A free Wi-Fi connection is available.

Travel in Prima

Fast Track

Welcome service

Newspapers and magazines

Extra space

Reclining leather seats

Free Wi-Fi Internet

Your Comfort is served

Maximum relax, unique service.

Avoid queues and pass through checkpoints with ease thanks to a dedicated access to your train with the new Fast Track service.

Our onboard staff is ready to welcome you with a selection of sweets, snacks, warm drinks and cold beverages.

Our reclining Frau leather seats are equipped with soft individual armrests, and they ensure a wide personal space and freedom of movement. And if you select the single-seat option, your trip can be even more comfortable. When you need to stretch your legs, the Break Area is equipped with vending machines with espresso coffee, cold drinks and snacks.

Also, a number of small utilities is available for each passenger: a power socket, a reading light control, a glove compartment placed between double seats. Plus, a free Wi-Fi connection is always available.

Lounge Italo Club Free Access

Extra-wide armchairs

Dedicated catering

Fast Track

Newspapers and magazines

Personal screen

Free Wi-Fi Internet

A superior experience

Travel in our most exclusive ambience and relax in comfort and privacy whilst enjoying unrivalled entertainment:

- Complimentary entry to Lounge Italo Club, where waiting for a train becomes a pleasure, not a bore. (Available in those stations containing Lounge Italo Club)

- Dedicated access to your train with the new Fast Track service

- Extra-wide armchairs for maximum comfort.

- Dedicated catering including expresso coffee and a mouthwatering selection of Italian sandwiches, bakery products and drinks.

- Every seat includes a 9” personal screen so you can enjoy the great selection of complimentary onboard entertainment available on our Italo portal, or browse the Internet in total comfort. Service available on the AGV train.

- A generous choice of Italy’s favourite newspapers and magazines to read at your leisure as you travel.

Tailored-made services

  • And… action! If you travel in a Smart ambience on the AGV trains, you can reserve your seat in our special cinema coach and enjoy one of our movies. Featuring 39 seats and located at the head or tail of the train, where passenger walk-throughs are minimized, this ambience combines entertainment and privacy via 8 high definition 19” screens.
    Discover the weekly schedule for each movie for August.
  • Our trains provide a free Internet connection in all journey ambiences, accessed via a Wi-Fi connection. To connect your pc or mobile device, just sign in to our Italolive portal and authenticate using your Ticket Code or the username and password provided during your Italotreno.it registration.
  • Small-size dogs, cats and other pets are welcome on our trains.

    Dogs over 10 kilograms.
    You can book this service, if available, up to 2 hours prior to departure time by calling our “Pronto Italo” Contact Center at 06.07.08. This service is only provided for Flex (subject to availability) in Prima, Comfort and on Evo train also Smart ambiences. The price is 50€. This service can be added either at the time of booking or at a later date, right up until 2 hours before travel. It is available according to the tariffs and ambiences selected. If the passenger is cancelling the journey or there is unavailability of a new train following a change, 80% of the supplement paid for the service will be reimbursed.
  • We want to ensure that customers with disabilities or reduced mobility have an easy and enjoyable experience. All our trains have spaces reserved for wheelchair users and these are located close to the accessible toilet. In addition, every toilet is equipped with signage for visually impaired passengers whilst our seat numbers are written also in Braille.
  • Your luggage can be stored in the easily accessible luggage-racks and glove compartments inside our Smart coaches or under the seats and in the luggage spaces in the coach vestibules. Some coaches of our Smart, Comfort and Prima ambiences also feature some practical lockers. In Smart ambience only, no baggage measuring over 75x53x30 cm is allowed. Find out more here.
  • You can easily and conveniently buy an espresso coffee, a cold drink or a snack from our vending machines located in Coach 3 and in Coach 7 on the AGV trains and in Choach3 and Coach 6 on the EVO trains.
  • Are you unable to travel with your children? This is no problem at all: our “Italo Junior” service reserves a seat inside the Club Executive ambience, the most quiet and private area, for young passengers aged from 8 to under 14 years old.
  • Ensuring a safe journey is our priority, both onboard and when accessing a train. Our staff is trained to handle emergency situations both onboard and off the train. The onboard ambiences, complying with the Italian Data Protection Authority (Provvedimenti del Garante della Protezione dei Dati Personali) are monitored by CCTV cameras. Video Surveillance policy

Find out more

  • Animals under 10 kilograms
    All pets weighing under 10 kilograms can travel on our trains, provided they are transported in suitable travel containers (one per traveler) and kept in the luggage spaces or next to your seat.
    Animals travelling with passengers from abroad must be accompanied by relevant ID systems and passports as set forth by EC regulation no. 998/2003, where applicable. All dogs must travel with their registration certificate.

    Guide dogs
    Guide dogs assisting visually impaired passengers travel free of charge and with no size or weight limitation applied. Dangerous pets or animals with diseases that are transmittable to humans are not allowed on our trains.

    Dogs over 10 kilograms
    Booking the dedicated service, big-size dogs are allowed onboard provided they are kept on a leash and use a muzzle when getting on and off the train and whenever requested by the Italo staff. If the passenger is cancelling the journey or there is unavailability of a new train following a change, 80% of the supplement paid for the service will be reimbursed.
  • You’ll find additional information regarding our services dedicated to passengers with disabilities or reduced mobility in the Passengers with disabilities and / or reduced mobility section of the NTV Transportation Contract.

    To find out more about purchasing tickets and our station assistance service, please see Ticket purchase and Assistance for Passengers with Reduced Mobility in our Sales Channels page.
  • We provide the movies and the big screens: you just have to bring your own ear plugs!

    Shows start shortly after departure from Milan and Verona\Venice (for North-to-South trains) or Rome (for South-to-North trains).

    At the end of shows or on all other travel routes, such as from Milan to Turin, from Salerno to Naples and from Naples to Rome, you can enjoy other entertainment contents.
  • The price includes a ticket in our Club Executive ambience with Flex offer, plus an assistance fee of 80€.

    Italo Junior can be purchased for all trains with a departure time after 8.00 and an arrival no later than 20.00. You can only reserve this ticket by calling our “Pronto Italo” Contact Center at 06.07.08 up to 7 days prior to the departure date.

    Download the Italo Junior service documentation

Fast Track

With the new Italo Fast Track service your journey starts off on the Right Track!

Additional details

- To access the Fast Track lane, Italo Più Privilege and Corporate Privilege cardholders need to display their ticket together with their Italo card.
- This service is also available to travelling companions and minors in possession of a valid ticket.

Welcome on Italobus

Travel from the stations of Reggio Emilia, Naples and Salerno to all of Italy in the easiest way!

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