Where to buy Italo tickets: site, app, ticket offices and Pronto Italo
Italotreno.it website
Italo App



If you don’t have any Phone or Android device, simply visit italtreno.it and use the mobile version of our website to book your ticket or check your journey details.
In-station ticket offices
Purchase tickets through call-center: 06 07 08
Travel agencies
Assistance to passengers with reduced mobility
Visit the page Assistance for passengers with reduced mobility for more informations.
To purchase these seats please call Pronto Italia on +39 060708.
This service includes no additional fee. All Italo AGV trains have dedicated spaces reserved for passengers with reduced mobility, whilst you’ll find two wheelchair spaces in Carriage 8 ( in Carriage 3 on Italo EVO trains). Wheelchairs must not exceed the maximum dimensions prescribed by EU guidelines: 700 mm wide, 1200 mm deep and height of 1090 mm. Once in place in the reserved space, the wheelchair should be put into its “parked” mode with its brakes applied. These spaces are close to the disabled toilets.
To request assistance for passengers with disabilities or reduced mobility, please contact Pronto Italo on +39 060708 at least 30 minutes before departure time and organise a meeting point where one of our dedicated team members will meet you. This service can be requested up to 1 hour beforehand between 8.00 am and 10 pm in the following stations: Rome Termini, Rome Tiburtina, Firenze (Florence) Santa Maria Novella, Bologna Centrale, Milano Centrale, Napoli Central, Afragola, Salerno, Turin Porta Nuova, Turin Porta Susa, Venezia (Venice) Mestre and Santa Lucia, Verona Porta Nuova and Padova (Padua). For all other stations it must be requested no less than 12 hours prior to travel.
Payment Methods
- Credit card or prepaid card
- Paypal (this is not available if you use Pronto Italo)
- Borsellino Italo, Italo Credit or a compensation voucher
- Masterpass
- Postepay
- Amazon Pay (this is not available if you use Pronto Italo or App);
If you purchase from one of our self-service ticket machines, Italo ticket offices or onboard:
- Cash
- Bancomat
- Credit card or prepaid card
Borsellino Italo, Italo Credit or a compensation voucher
Tickets purchased from a travel agency will be subject to their accepted payment methods.

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