Where to buy Italo tickets: site, app, ticket offices and Pronto Italo

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To purchase these seats please call Pronto Italia on +39 060708.
This service includes no additional fee. All Italo AGV trains have dedicated spaces reserved for passengers with reduced mobility, whilst you’ll find two wheelchair spaces in Carriage 8 ( in Carriage 3 on Italo EVO trains). Wheelchairs must not exceed the maximum dimensions prescribed by EU guidelines: 700 mm wide, 1200 mm deep and height of 1090 mm. Once in place in the reserved space, the wheelchair should be put into its “parked” mode with its brakes applied. These spaces are close to the disabled toilets.
To request assistance for passengers with disabilities or reduced mobility, please contact Pronto Italo on +39 060708 at least 30 minutes before departure time and organise a meeting point where one of our dedicated team members will meet you. This service can be requested up to 1 hour beforehand between 8.00 am and 10 pm in the following stations: Rome Termini, Rome Tiburtina, Firenze (Florence) Santa Maria Novella, Bologna Centrale, Milano Centrale, Napoli Central, Afragola, Salerno, Turin Porta Nuova, Turin Porta Susa, Venezia (Venice) Mestre and Santa Lucia, Verona Porta Nuova and Padova (Padua). For all other stations it must be requested no less than 12 hours prior to travel.


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