The health and safety of our employees and customers remains our top priority.

For this reason, we have adopted all the necessary safety measures in order to offer our customers a safe and tranquil travel experience.

Respect for others while travelling.

To safeguard the interests of all passengers and employees, Italo has introduced specific safety measures:

- We remind you that, in compliance with current legislation, it is mandatory to notify the carrier and the competent territorial health authority of the onset of symptoms attributable to Covid 19 which appeared within 5 days of the end of the trip.
- If you want to buy a ticket, we inform you that to travel on Italo trains it is mandatory to scrupulously respect all the safety measures to prevent contagion from Covid 19 and to undertake the commitment in accordance with current legislation
- aware of the legal consequences and responsibilities deriving from the violation of this obligation. Violations are punishable by the local authorities and it will not be possible to continue the journey.
- to communicate the onset of COVID-19 symptoms to the competent health authority and also to Italo within five days of the trip, also specifying the railway services used.
For communications relating to the appearance of covid symptoms in the time period indicated above, please contact the following dedicated email address: covidtracing@ntvspa.it(this email box is not dedicated to receiving and managing requests for assistance and / or refunds)
The data released will be processed in compliance with the legislation on the protection of personal data. We invite you to view the complete information on the following page.
- it is necessary to provide name and surname (corresponding to those on a valid identity document) of all passengers when purchasing tickets in order to identify all passengers and manage cases in the event on board of suspected or full-blown positivity to Covid-19;
- special dispensers containing disinfectant solutions for the use of all passengers have been installed on board the train;
- the boarding and alighting of the train, as well as reaching the assigned seat has been individually regulated, seating cannot be changed under no circumstances during the journey;
- refreshment/assistance services on board the train in Club Executive and Prima ambiance are ensured through "seat" delivery of food in sealed, single-dose packages and drinks by Italo staff equipped with mask and gloves;
- air renewal on board is guaranteed both through the air conditioning system and through the opening of external doors at stops.

More information on the website www.dgc.gov.it.
More informations

We inform you that it is possible to request refund through a specific self-declaration made pursuant to art. 46 and 47 of DPR no. 445/2000 to be forwarded to the undersigned company before the train departs, in the hypothesis of positive Covid 19.
Please contact the number 060708 or 892020 (paid number) to receive instructions on how to correctly submit the request.

Traveling with Italo is even safer with the new Hepa Filters

New air filtration system.

Traveling aboard Italo is now even safer, thanks to a new air filtering system.
Thanks to the installation of the innovative HEPA filters that drastically reduce the spread of the virus, it is possible to occupy seats without spacing and in total safety on the entire ITALO fleet.
Find out how it works.
FIND OUT MORE

Sanitised trains

Safe and hygienic travel environment.

All our train carriages are regularly sanitised in accordance with Ministry of Health guidelines and we have taken steps to increase the personnel dedicated to hygiene and cleanliness services.
Italo uses antibacterial and disinfectant cleaning products that guarantee maximum hygiene.
Italo trains are characterized by:
- thorough sanitisation procedures before each departure, which also includes the cleaning of seats, armrests and tables;
- constant sanitisation of common surfaces (door handles, push buttons for doors, keypads on vending machines);
- sanitation of headrests with chlorine-based products;
- frequent replacement of air conditioning filters, to guarantee greater air cleanliness;
- supply of disinfectant hand gel in bathrooms and at the entrance to each carriage.

Our on-board team.

All Italo personnel have been adequately trained to ensure compliance with hygiene and safety regulations:

- The team is equipped with a personal protection kit which includes the use of a mask for their own safety and that of the passengers;
- Our on-board team has been trained regarding health safety regulations for correct management of passenger safety on-board;
- On-board train services have been modified to limit the possibility of contact and protect everyone’s wellness.

Recommendations for all passengers

We remind you, to ensure your safety and that of the community, to:

- Not use public transport if you have symptoms of acute respiratory infections (fever, cough, cold).
- purchase, where possible, tickets in electronic format, online or via app.
- follow the signs and routes indicated inside the stations or at the stops;
- use the access doors to the vehicles indicated for boarding and alighting;
- only sit in the permitted seats.
- during the journey, we recommend that you perform frequent hand hygiene and refrain from touching the face;
- restrict movement on board the train.

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Security at the station

Services in the station have been temporarily reduced, in order to guarantee the safety of our passengers and employees:
- reopened the ticket offices at the station in compliance with all the safety measures necessary for the protection of our customers (check the timetables here);
- The Italo Club Lounge service reopens in Rome Termini, Milan Central, Naples Central, Turin Porta Susa, Florence Santa Maria Novella and Venice Santa Lucia;
- self-Service Ticket Machines will be subject to frequent cleaning and disinfection of monitors and keypads.

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