The health and safety of our employees and customers remains our top priority.

For this reason, we have adopted all the safety measures laid down by the government in order to offer a safe and tranquil journey.

Respect for others while travelling.

In the interests of all customers and employees, Italo has introduced the following safety measures:

- it is compulsory for all passengers to wear their own personal protective equipment in order to board. Passengers must therefore be equipped with a suitable face mask to effectively cover the nose and mouth;
- it is necessary to provide name and surname (corresponding to those on a valid identity document) of all passengers when purchasing tickets;
- during the journey, we recommend that you perform frequent hand hygiene, and refrain from touching the face;
- on-board seating allocation has been reorganised with seat blocking layouts to guarantee social distancing between passengers. Blocked seats are clearly marked;
- on-board catering services have been temporarily suspended.

Sanitised trains.

Safe and hygienic travel environment.

All our train carriages are regularly sanitised, in accordance with Ministry of Health guidelines. Italo uses antibacterial and disinfectant cleaning products that guarantee maximum hygiene:
- thorough sanitisation procedure before departure, including cleaning of seats, armrests and tables;
- regular sanitisation of common surfaces (door handles, push buttons for doors, keypads on vending machines);
- disinfection of headrests with chlorine-based products;
- frequent replacement of air conditioning filters, to guarantee greater air cleanliness;
- provision of disinfectant hand gel in bathrooms and at the entrance to each carriage.

Our on-board team.

- The team is equipped with a personal protection kit comprising mask, gloves and disinfectant hand gel, which all are obliged to use for the safety of themselves and passengers;
- Our on-board team has been trained regarding health safety regulations for correct management of passenger safety on-board;
- On-board train services are limited or suspended in order to avoid unnecessary contact and protect everyone’s health and safety.

Changes in the station:

Services in the station have been temporarily reduced, in order to guarantee the safety of our passengers and employees:
- Ticket Offices will be opened soon, fully respecting all safety measures necessary for our customers;
- For safety reasons, the “Italo Club” Lounges will remain closed for the time being;
- Self-Service Ticket Machines will be subject to frequent cleaning and disinfection of monitors and keypads.

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