Ticket purchase and assistance for Passengers with Reduced Mobility

More informations

You’ll find additional information regarding our services dedicated to passengers with disabilities or reduced mobility in the Passengers with disabilities and / or reduced mobility section of the NTV Transportation Contract.

How to purchase tickets and request the Assistance Service.

  • Seat tickets for Passengers with Reduced Mobility can be purchased by calling Pronto Italo at + 39 060708, a helpline that operates 7 days a week between 7 am and 11 pm. There is no added fee on ticket purchases.
  • In the station, staff from RFI - Rete Ferroviaria Italiana - will wait for the passenger(s) with disabilities/reduced mobility at the meeting point as arranged at the moment of booking with the contact centre Pronto Italo at + 39 060708, at least 30 minutes before departure time.

    Due to the continuing health emergency from COVID-19, from 1 December 2020 the service can be requested 24 hours before departure at all stations.
  • Priority Seats for passengers with reduced mobility are available on board Italo trains and these are located close to the accessible toilet; furthermore, on Italo AGV, carriage 8 is equipped with 2 spaces for wheelchair users, while on Italo EVO trains there are 2 such spaces in carriage 3.

    The size of wheelchairs must not exceed the standard dimensions laid down by European law: width 700 mm, length 1200 mm, height 1090 mm. The weight of the chair (complete with passenger) must not exceed 200 kg.

    Once you have reached the reserved space, the chair must be safely locked in position by applying your own brakes. The wheelchair spaces are located near the accessible toilets for passengers with disabilities/reduced mobility.

    In addition, every toilet is equipped with signage for visually impaired passengers whilst our seat numbers are written also in Braille.
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