Ticket purchase and assistance for Passengers with Reduced Mobility

How to purchase tickets and request the Assistance Service.

  • Seat tickets for Passengers with Reduced Mobility can be purchased by calling Pronto Italo at + 39 060708, a helpline that operates 7 days a week between 7 am and 11 pm. There is no added fee on ticket purchases.
  • In the station, staff from RFI - Rete Ferroviaria Italiana - will wait for the passenger(s) with disabilities/reduced mobility at the meeting point as arranged at the moment of booking with the contact centre Pronto Italo at + 39 060708, at least 30 minutes before departure time.

    The assistance service may be requested up to 1 hour before departure in the time slot 8am-10pm at the following train stations: Roma Termini and Tiburtina, Firenze Santa Maria Novella, Bologna Centrale, Milano Centrale, Napoli Centrale and Afragola, Salerno, Torino Porta Susa and Porta Nuova, Venezia Mestre and Santa Lucia, Verona Porta Nuova and Padova. For all other train stations, the service must be booked at least 12 hours before departure.
  • Priority Seats for passengers with reduced mobility are available on board Italo trains; furthermore, on Italo AGV, carriage 8 is equipped with 2 spaces for wheelchair users, while on Italo EVO trains there are 2 such spaces in carriage 3.

    The size of wheelchairs must not exceed the standard dimensions laid down by European law: width 700 mm, length 1200 mm, height 1090 mm. The weight of the chair (complete with passenger) must not exceed 200 kg.

    Once you have reached the reserved space, the chair must be safely locked in position by applying your own brakes. The wheelchair spaces are located near the accessible toilets for passengers with disabilities/reduced mobility.
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