Support
In this section you’ll find answers to the most frequently asked questions we receive. Using the “do it yourself” tools, you will find the answers to almost any question you are likely to have.
Search in Questions and Answers
-
If I don't receive an email with a receipt for my ticket purchase, what should I do?
How can I find my Ticket Code if I lose it?
My Paypal account or credit card has been debited but I haven't received my ticket confirmation and code. What should I do?
I've paid for the same ticket twice. How can I request a refund?
Italo in Viaggio
For real time informations on train circulation, railway traffic and possible timetable changes consult Italo In Viaggio.
Self-Service
In the "Self - Service" section you can solve your problem quickly and easily.
Compensation search
Do you need to change your ticket?
Check the status of your claim
Search and verify the amount of Italo Credito received
Contact us
You can reach Italo at the numbers listed below.
-
892020* (calls will be charged)
Open Monday to Sunday from 6 am until 11 pm.
*Calls from a landline cost a standard fee of 30.5 cents and then 54.9 cents per minute. Calls from mobile phones are subject to network charges. Fees will be charged once the message regarding call costs has been played. If calling from abroad, please call Italo Assistance on +39 06 8937 1892**. -
060708**(no sale service fees applied)
Open Monday to Sunday from 7 am until 11 pm.
**your operator fixed-line call cost applies. -
060708**
For general enquiries, ticket purchases or if you need to change your ticket
**your operator fixed-line call cost applies.
Read the information regarding the use of your personal data for Italo Assistenza e Pronto Italo.
Claims
You can make a claim:
- by phone to +39.892020 (Italo Support);
- by the claim form on web site Italotreno.it;
- by mail to “Italo - Nuovo Trasporto Viaggiatori S.p.A.” – Servizi alla Clientela – Viale del Policlinico 149/b, 00161 Rome. Italo S.p.A.
Use the follow form to contact Italo and to forward your claim.
Have you already opened a claim?
Please wait...