In this section you’ll find answers to the most frequently asked questions we receive. Using the “do it yourself” tools, you will find the answers to almost any question you are likely to have, but if you don’t find what you need here, remember that you can also contact us by phone.
- If I don't receive an email with a receipt for my ticket purchase, what should I do?
- How can I find my Ticket Code if I lose it?
- My Paypal account or credit card has been debited but I haven't received my ticket confirmation and code. What should I do?
- I've paid for the same ticket twice. How can I request a refund?
892020* (calls will be charged)
Open Monday to Sunday from 6 am until 11 pm.
*Calls from a landline cost a standard fee of 30.5 cents and then 54.9 cents per minute. Calls from mobile phones are subject to network charges. Fees will be charged once the message regarding call costs has been played. If calling from abroad, please call Italo Assistance on +39 06 8937 1892.
060708 (no sale service fees applied)
Open Monday to Sunday from 7 am until 11 pm.
For general enquiries, ticket purchases or if you need to change your ticket
**This fee is in addition to any costs charged by your operator for a call to a landline.