Information on Italo refund vouchers
We inform our kind customers that, under art. 30 of Law n.69 of 21 May 2021, the rules governing vouchers issued further to the Covid 19 epidemiological emergency have been modified as follows:
EXTENSION OF THE LIFE OF THE VOUCHERS
In compliance with the provisions of art. 30 of Law n. 69 of 21 May 2021, all vouchers, already issued further to the Covid 19 epidemiological emergency with an initial validity of 12 months and subsequently extended to 18 months, are now extended by another 6 months (thus reaching a total validity of 24 months). The extension and the amount corresponding to the unused value at that date will be communicated at the end of the first 18 months.
MONETIZATION OF VOUCHERS
A request for a refund of the unused value of existing vouchers may be submitted from 12 months from the date of issue.
The request can be made by calling the number +39 060708 or 892020 (if calling from abroad, please call Italo Assistance on +39 06 8937 1892).