The individual, time, the environment, the quality of service, safety, ethical behaviour and transparency: these are the keys to NTV’s philosophy and commitment, to its very essence. And these are the most important principles on which NTV bases its project for a sustainable company which aims to make a difference in the world of transport, and to which a Code of Values was attached at the time of its constitution.
Attention is paid to the individual in two main ways.
Firstly, the traveller, who finds NTV a friendly, approachable company, and can access customised assistance, meticulous customer services, prompt information and quality human relationships. It is within this framework that Italo’s service establishes trust and loyalty and, above all, invests in establishing a long-lasting relationship.
Secondly, NTV focuses on its employees, out of respect for their individual goals and ways of living.
What this means is that Italo provides its staff with meticulous modern, professional training, job stability with a permanent contract and pay on a par with top market rates, alongside personalised welfare options. Particular care is paid to the quality and excellence of the working environment.
In another field, an equally important element for Italo is a new way of viewing journey time. Time is understood as a value, and not merely as a duration to get through as quickly as possible. Time to take advantage of, not time to waste. This is why Italo is committed to paying attention to time through innovative services: enabling business travellers to continue working on the train exactly as if they were at their desks; allowing tired travellers to enjoy a well-deserved break and perhaps a good film; permitting travellers who want a meal to be served in the comfort of their own seats; helping curious tourists explore the places and routes of Italian art through the portal; and letting all travellers enjoy their time in their preferred way.
And, last but not least, eco-sustainability.
Italo was born in a business environment in which you don’t talk about development without prefacing it with the word “sustainable”.
As a train, Italo is naturally the most eco-sustainable form of transport; plus it’s not just any train: built from 98% recyclable materials and equipped with technology which enables it to use 10% less energy per traveller compared to a conventional train.
In short, Italo has been green from the very beginning, but for us that’s only a starting-point. Italo has made it a principle that eco-sustainability must be put into concrete practice every day, in everything we do. Italo has summarised its commitment to eco-sustainability in 5 areas: