Transportation terms and conditions
We kindly invite you to carefully read the Transportation Contract of Italo S.p.A. and the REGULATION (EC) No 1371/2007 on rail passengers' rights and obligations
Italo Transportation Contract
Italo Transportation Contract Intermodal from May, 31th 2023
Italo Transportation Contract from April, 13th 2022
Italo Transportation Contract until April, 12th 2022
Regulation (EC) No 1371/2007
Informations to travel with Italo
We remind you that, in compliance with current legislation, it is mandatory to notify the carrier and the competent territorial health authority of the onset of symptoms attributable to Covid 19 which appeared within 5 days of the end of the trip. For more information Click here. More information on the website www.dgc.gov.it.
We inform you that it is possible to request refund through a specific self-declaration made pursuant to art. 46 and 47 of DPR no. 445/2000 to be forwarded to the undersigned company before the train departs, in the hypothesis of positive Covid 19.
Please contact the number 060708 or 892020 (paid number) to receive instructions on how to correctly submit the request.