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Services fot the disabled travellers

Italo is committed to guaranteeing discrimination free transport for people with disabilities and reduced mobility, in compliance with the provisions of EC Regulation no. 1371/2007.

On board Italo, in carriage 8 in Smart, there are 2 seats for passengers with wheelchairs. The seats are located near the toilet for disabled passengers and near the Snack Area of carriage 7, where the vending machines are designed for easy access.

All the toilets on board Italo have markings for the blind: on the outside pressing an acoustic switch indicates whether the toilet is free or occupied and, inside the toilet cubicle, indications are also in Braille.

The seat numbering on trains is also in Braille and can be easily found since it is located on the seats adjoining the aisle.


Assistance at the station
In compliance with the provisions of EC Regulation no. 1371/2007 and other related regulations, station operators provide the assistance necessary for passengers who are disabled or who have reduced mobility in the time periods indicated.

Italo can supply you with information and assistance if you call Pronto Italo (Italo’s Contact Center) at 060708.

  • The service can be requested:
    • 1 hour beforehand in the 8 am to 10 pm timeframe in the stations of Florence Santa Maria Novella, Bologna Central Station, Naples Central Station, and Venice Santa Lucia.
    • 12 hours beforehand in all the other stations served by Italo.
  • The service is not guaranteed to be available in Milan Rogoredo station
  • Italo will wait for you at the meeting point agreed with the Contact Center at least 30 minutes before the departure time printed on your ticket.