Italo provides a High Speed travel solution for the general public, but at the same time it hopes to be close to each traveller, with an ongoing customised service relationship. Italo is committed to ensuring all aspects of its service are closer to you, both in a physical sense and in terms of the contact and support you experience during your journey. In particular, you will find that Italo is:
easy to contact, for example through Pronto Italo, our Italo Contact Center: dial 06.07.08 and your call will be answered quickly and directly by an operator, with automatic data recognition if you sign up for the Italo Più programme;
highly accessible, for example through a range of products to suit all budgets and via Casa Italo: our in-station service centre open to all travellers;
always tailored to your needs, through a wide range of journey ambiences and in the selection of complementary services designed to meet your needs before, during and after your journey.
Let’s take a closer look at our service concept.