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Our service concept
Everything is closer with Italo

Italo provides a High Speed travel solution for the general public, but at the same time it hopes to be close to each traveller, with an ongoing customised service relationship. Italo is committed to ensuring all aspects of its service are closer to you, both in a physical sense and in terms of the contact and support you experience during your journey. In particular, you will find that Italo is:

easy to contact, for example through Pronto Italo, our Italo Contact Center: dial 06.07.08 and your call will be answered quickly and directly by an operator, with automatic data recognition if you sign up for the Italo Più programme;

highly accessible, for example through a range of products to suit all budgets and via Casa Italo: our in-station service centre open to all travellers;

always tailored to your needs, through a wide range of journey ambiences and in the selection of complementary services designed to meet your needs before, during and after your journey.

Let’s take a closer look at our service concept.

Your journey ambience: 5 choices for unique levels of comfort Italo puts style and quality within everyone’s reach by offering a range of journey ambiences - these options represent different journey types and different levels of service, but all options ensure that you enjoy the highest levels of style, quality and comfort throughout your journey. Instead of choosing travel classes, you can now meet your own needs selecting from 3 main journey ambiences and 5 different ways of travelling: Smart and Smart Cinema, Prima and Prima Relax, and Club.

A closer look at our Journey Ambiences

A friendly company The staff members you’ll meet when travelling with Italo have been trained and certified at our Training School to ensure you receive ongoing customised assistance and the right answers to your questions. All Italo contact points, whether by phone, on the Internet, in the station or on board, have been developed to enable us to get to know and recognise our travellers. By sharing information between these various points of contact we can quickly provide the best possible specific answers to your questions.
Last but not least, the staff who are on hand to assist you are all Italo employees and are never sourced from other companies. They are employed on permanent contract, which improves the overall level of service and helps create a relaxed working environment.

A closer look at Pronto Italo, the Italo Contact Center

Italo No Stress, our mobility services With the support of specialist partners, Italo offers a wide range of Italo No Stress services to make your journey simpler before you reach the station and on your arrival. Our services range from parking spaces that can be booked at special rates to flexible car rental packages with or without a driver.

A closer look at Italo No Stress mobility services