Firenze Santa Maria Novella Staff
Raffaella, the Travel Operations Manager, supervises and coordinates services and the Italo in-station team, which includes:
- Station Manager: manages all the customer support activities in Casa Italo and in the other Italo in-station facilities. The Station Manager will give you all the assistance you need for your journey and also useful suggestions on the city you are in.
- Hostess & Steward: always at your side to provide you with assistance and information in Casa Italo and in other areas of the station.
Welcome desk
constantly manned by station staff to provide assistance and information.
Self Service Ticket Machines
This station has 6 ticket machines located in Casa Italo and in the main lobby of the station. Payment can be made by credit and debit cards, and also in cash on some machines.
Arrival and Departures Boards
Display screens showing the arrival and departure times of Italo trains.
Short-Break Area
With sofas and other seating to wait for your train in comfort.
Wi-Fi Table
A table equipped with electric sockets to work on your PC.
Wi-Fi Connections
Free internet access for Italo Più loyalty card holders. Just ask for a username and password at the service desk.
Interurban links to/from Firenze Santa Maria Novella.
Italo and public transport in Florence
 Thanks to the agreement between NTV and ATAF, all Italo travellers arriving in or departing from Florence can use their railway ticket to travel free of charge for 24 hours both within the city centre and in the surrounding areas served by the Ataf Tram and Bus system.
Find out more
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