The ticket shows the traveller’s name and surname (name may be incomplete on tickets purchased through Self Service Ticket Machines, or may be in the form of initials, in the case of Platform Bookings), Ticket Code consisting of 6 letters and numbers forming the PNR code.
The ticket also contains complete information on the trip purchased:
- scheduled departure and arrival date and time;
- departure and arrival station;
- train number, journey ambience, assigned coach and seat;
any additional services you may have purchased;
- amount paid;
- ticket purchase date, method of purchase and issuer;
- the “CIV” abbreviation demonstrating that carriage is subject to EC Regulation no. 1371/2007 regarding rail travellers’ rights and obligations.
Instructions for consulting the Contract of Carriage are also provided.
It’s important to know that the Italo ticket is electronic, in that it is based on a computerised record of your travel data which is stored in NTV’s booking systems. All you need to travel is:
- your Ticket Code (also referred to as PNR code), which you must keep carefully for the entire duration of the trip and provide to on-board staff checking tickets.
- A valid identity document, which you must exhibit to on-board staff to demonstrate that you are the actual owner of your ticket if requested to do so.
If you choose to print your ticket record and take it with you, do not lose it, or you might be a victim of fraud.